Privacy Policy

This Privacy Policy explains how Kiva Wellness (the “Site” or “we”) collects, uses, and protects your personal information when you visit or make a purchase from kivawellness.co.nz

Contact Us

If you have any questions about our privacy practices or need more information, please contact us at support@kivawellness.co.nz

Collecting Personal Information

When you visit our Site, we collect some information about your device and how you interact with the Site. This helps us provide a better experience and process your orders. We collect:

  • Device Information: This includes details like your IP address, browser type, and what pages you visit. We use cookies and similar tools to gather this information so we can improve our Site.
  • Order Information: When you make a purchase, we collect your name, address, payment details, email, and phone number. This allows us to fulfill your order and offer customer support.

Cookies and Tracking Technologies

We use cookies to make your experience on our Site better, personalize content, and analyze traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Site.

  • Types of Cookies: We use essential cookies to run the website, performance cookies to see how well the site is doing, functional cookies to remember your settings, and advertising cookies to show you relevant ads.
  • Managing Cookies: You can control or disable cookies through your browser settings, but this might affect how well the Site works for you.

Sharing Personal Information

We share your personal information with service providers to help us run our business, such as:

  • Shopify: We use Shopify to power our online store. You can learn more about how Shopify handles your data at Shopify Privacy Policy.
  • Legal Obligations: We may also share your information to meet legal requirements or to protect our rights.

Behavioural Advertising

We use your information to show you ads and marketing messages that we think you’ll be interested in. This might involve:

  • Google Analytics: We use Google Analytics to understand how visitors use our Site. Learn more at Google Privacy Policy.
  • Advertising Partners: We might share information about your activity on our Site with our advertising partners.

You can opt out of targeted ads by unsubscribing from our emails or adjusting your browser settings.

Using Personal Information

We use your personal information to provide and improve our services, process your orders, and keep you updated on new products and offers.

Retention of Personal Information

We keep your personal information for as long as needed to provide our services or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Site.

Feedback

If you’re concerned about how we handle your personal information, please contact us at support@kivawellness.co.nz. If you’re not satisfied with our response, you can make a complaint to the relevant data protection authority.

Last updated: 13/08/2024