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  • Sauna
  • Ice-bath

Should I follow a sauna routine?

We recommend familiarising yourself with the instructions in your manual or downloading our Sauna Space e-book for suggestions on how to maximise your sauna use.

How to clean a sauna or remove stains on the wood from sweat?

Unplug the sauna from the power outlet on the wall before cleaning. Use a damp towel to gently scrub sweat stains. Place a towel on the bench to prevent sweat from dripping onto it. This will maintain the appearance of your wood. If there are sweat stains, you can use a chemical free wood cleaner at least once a week. If needed, use 220 grit sandpaper to lightly sand sweat stains from bench surfaces. Do not use liquid or aerosol cleansers inside the sauna.

How long should a typical sauna session last?

This is entirely dependent on the individual and their heat threshold, but we recommend trying between 25-40 minutes to start with.

How long does a Kiva Wellness sauna take to heat up?

Our saunas heat up quickly, but if you are wanting it hot as soon as you jump in, we recommend turning it on for 15-25 minutes before you commence your session, keeping in mind the external temperature and setting.

Is my Kiva Wellness sauna suitable for the outdoors?

Our saunas are not weather proof and are not suitable to be assembled outside unless they are in an undercover area that is waterproof.

How to prevent mould?

Once your session is complete, gently wipe down the wood to remove excess moisture. Also, let the sauna's door stand open for a few minutes so that the sauna can air out. This releases moisture and keeps your sauna wood dry.

What is EMF?

Electromagnetic fields (EMF) are a part of modern-day life. EMF or EMR as it is also known surrounds us with all of the technology we have today. Whilst digital devices remain part of our lives there will always be EMF in some form.

EMF from our saunas is significantly below the levels generally believed to be unsafe which is often discussed above 10mg.

EMF is measured in milligauss (mg). The heating panels in our saunas have been tested between 3cm and 30cm distance from the panel. When tested at a distance of 3cm away from the heating panel, the mg result was just 2.3mg.

Do you know what the emissivity rating for infrared is on your IR sauna?

EMF Test Results
Measuring Distance: 30MM

Test Procedure: EN 62233:2008
Frequency Range: 10HZ-400KHZ
Test Voltage: AC120V/60HZ
Result: Pass

Front 1.139% (of recommended allowable radiation limit: 100%, 10MG)
Rear 1.137% (of recommended allowable radiation limit: 100%, 10MG)

When should you not use an infrared sauna?

Do not use the sauna if you have any of the following conditions:

Open wounds
Eye disease
Severe sunburn

We also do not recommend it for elderly and pregnant people, as well as infants and young children.
You should also not use the sauna if you are under the effects of alcohol, and we recommend you consult your doctor before use if you have a pre-existing health condition directly related to temperature.

What is cold therapy?

Cold water therapy is a body immersion process that allows you to spend time in cold water and enhance wellness and recovery.

Are ice baths good for you?

Ice baths are a great addition to your routine to promote a healthy lifestyle when done safely. It supports calmness and relaxation, but at the same time promotes enhanced energy levels. The exposure to cold water may soothe your sore muscles and lift your mood.

What’s the ideal temperature for an ice bath?

Cold water immersion therapies usually set the temperature between 10 to 15 degrees. For a first timer we suggest keeping it a couple of degrees warmer.

How long should you stay in an ice bath for?

It might be a challenge to stay in the ice bath for longer than a minute when you start off, that’s why we suggest starting with 30 second intervals, but even just two minutes immersed will be really effective for your wellbeing. You should not exceed 10 minutes once you’ve built up your tolerance.

Is it OK to take an ice bath every day?

If you enjoy taking the plunge it’s certainly fine to hop in every day for a few minutes. Research is still emerging though if it is necessary to plunge every single day in order to reap the health benefits. We suggest two to three ice baths a week at a minimum for long term results.

Can I take a shower after an ice bath?

It is recommended to wait two hours before taking a warm shower or bath so you won’t reduce the effects of the cold therapy.

Does it take long to get the ice bath running?

Installing the chiller will not take long, but for the water to reach its desired temperature, it might take several hours depending on your location/power source. Covering the pool will reduce this period.

What kind of power does the ice bath require?

Before installing the chiller, check that your local power supply meets the requirements needed - a 15amp wall socket and a 20amp circuit breaker installed in the meter box.

Can they be set up anywhere?

The ice bath can be set up in any location provided there’s fresh air, electrical access and pool filter piping. Do not place the ice bath in an enclosed area with limited air volume where discharged air will be re-circulated. The ice bath should also not be set up in a location where the air inlet could be blocked. These locations deny the ice bath a continuous fresh air supply, which reduces its efficiency and may prevent adequate heat yield.

How do I prepare myself for an ice bath?

You should take it slowly so that you can gradually get accustomed to your ice bath and practice easing into the cold by controlling your breath. You know your body best, so always do what feels right for you.

Can I sauna and ice bath together?

Absolutely. It’s called Contrast Therapy and we recommend doing the sauna session first for about 20 minutes before taking a cold plunge for about three to five minutes.

How much is postage?

We offer free delivery across New Zealand. Large items are sent via a delivery company that will contact you for delivery arrangements.

Do you have a show room?

We do not have a showroom. Our products can be viewed online, and our support team at support@kivawellness.co.nz is available to assist you with any inquiries.

How long will my order take to arrive?

Delivery times vary based on stock levels and your location. We collaborate with a delivery company for large items, which will contact you to arrange delivery.

If you purchase the item while it’s on ‘pre-order’, we will give you a call to let you know when we are expecting to receive the item into our warehouse from our manufacturer and when you can expect delivery.

Can I have my order express posted?

Do to the weight and shape of our items, there is no express option available to us via our couriers, so we are unable to offer this as an option.

How can I track my order?

We will give you a call once we’ve received your order to organise a delivery time and ensure someone is available to receive the item on the day of delivery. We will continue to give you calls with progress updates as needed.

What happens if I entered the wrong delivery information?

Contact us immediately at support@kivawellness.co.nz to amend the delivery address on your order.

What happens if I have an old address on my Pay Pal Account?

We only use the shipping address you add when placing the order. If no shipping address is added, we will use the billing address you added, so no need to worry if your Pay Pal address is wrong.

How do I know if my order has been successful?

You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.

What is the returns policy?

Any items that arrive broken or faulty will be replaced if we are notified within 3 days of receipt. For items that arrive broken or damaged, please email us a photograph within 3 days at support@kivawellness.co.nz and the item will be promptly replaced.

We understand, sometimes you order something and its not what you expected. That’s ok providing you get the items back to us in the same condition they were received in (packaging unopened and still intact) within 30 days of receipt, and we will refund you your money. You will need to organise and pay for the method of return yourself.

How do I return an item?

Contact our Customer Care Team at support@kivawellness.co.nz for assistance with returns.

I have been sent an incorrect item/there is an item missing?

If for any reason there is an issue with your order (incomplete or incorrect), please email a picture of your packing to support@kivawellness.co.nz within 3 days of receipt and we will guide you through the replacement process.

I added an item in my shopping cart and didn’t check out until a few days later, now this product is not available. Why did this happen?

Items placed in your shopping cart, unfortunately, are not held or reserved for you until you submit your order completely.

Can I return an item I bought on sale?

Items purchased on sale are not able to be returned for a refund.

How do I use discount codes?

To use a discount code, please add the code word into the “Coupon Code” box at check out.

Will my email be shared with a third party?

Kiva Wellness will never share your email or any other information with a third party if you haven't given us consent. We only use your email for order confirmation, customer service issues or to provide your tracking code. All email addresses on our newsletter list are opt in only (we do not automatically add your email to this marketing specific list).

What type of security & payment protection do you use?

We use a 256-bit SSL security system that encodes all credit card and contact details to ensure their safety. Kiva Wellness uses a state-of-the-art web server with Two firewalls. It is self-hosted at a secure data centre, we do not use any vendor-supplied software such as third-party shopping carts or content management systems. Cardholder data is not stored on the server, only transmitted to the payment gateway at the time of a purchase. This data transmission is encrypted. We do not use vendor-supplied defaults for system passwords and other security parameters. Love Your Health has a dedicated IT team that manages and monitors our servers and regularly test security systems and processes.